Returns & Exchanges

At Diamond Painting Pro, we want you to be completely satisfied with your creative projects, which is why we offer a 30-day window for returns or exchanges on all unused kits. Whether you received a damaged item or simply changed your mind, our team is here to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the reason for your return or exchange.

• 2.
  Prepare the Package

  Ensure the diamond painting kit, including all drills, tools, and the adhesive canvas, is packed securely in its original packaging.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned items, we will process your full refund or ship out your new exchange kit within 5 business days.